Contact Us – MyFairplay
At MyFairplay, we believe clear communication and reliable support are essential for a smooth user experience. Whether you need help with account access, verification, transactions, or general platform guidance, our support team is here to assist you.
We are committed to providing timely responses, secure assistance, and professional service to every MyFairplay user.
How to Reach MyFairplay Support
If you need assistance, please contact us through our official support channels only. Using verified communication methods ensures your account and personal details remain protected.
You can contact MyFairplay support for help with:
- Login or password reset issues
- OTP verification problems
- Account registration assistance
- Wallet and transaction queries
- Profile updates
- Technical errors or app-related issues
When reaching out, always provide your registered username or mobile number to help us resolve your concern quickly.
Response Time
We understand that quick support is important, especially during live sports events. Our team works to respond as efficiently as possible.
General response time guidelines:
- Basic queries: Within a few hours
- Account-related issues: Same-day assistance
- Verification-related matters: Based on document review time
During high-traffic tournaments, response times may be slightly extended, but we prioritize urgent concerns.
Account & Login Support
If you are facing login issues, please try these steps before contacting support:
- Double-check your username and password
- Use the “Forgot Password” option
- Ensure your mobile number is active for OTP verification
- Update the app to the latest version
If the issue continues, contact support with:
- Your registered username
- A description of the error message
- Your device type (Android, browser, etc.)
Providing these details helps us assist you faster.
Wallet & Transaction Assistance
For any wallet or payment-related concerns, please include the following details when contacting us:
- Date and time of transaction
- Payment method used
- Transaction reference number (if available)
We recommend keeping transaction screenshots until your wallet balance is updated successfully.
Our team will verify the details and provide guidance promptly.
Verification Support
To maintain account security, MyFairplay may require verification in certain cases.
If you need help with verification:
- Ensure uploaded documents are clear and readable
- Confirm that your details match your registered account information
- Follow official instructions carefully
If you encounter upload errors or delays, contact support for assistance.
Security Reminder
For your protection:
- Never share your password or OTP with anyone
- Only use official MyFairplay communication channels
- Avoid clicking unknown links claiming to represent MyFairplay
- Log out from shared or public devices
If you suspect unauthorized account activity, contact us immediately.
Responsible Platform Support
MyFairplay encourages responsible digital engagement. If you need assistance managing your account usage or have concerns about activity levels, you may contact our team for guidance.
Your well-being and account safety are important to us.
Business & Partnership Inquiries
For business collaborations or official partnership requests, please contact us through the designated business communication channel with full details about your proposal.
Our team will review and respond appropriately.
Our Commitment to You
At MyFairplay, user satisfaction and security are our top priorities. We are dedicated to:
- Providing professional support
- Ensuring secure communication
- Resolving issues efficiently
- Maintaining platform transparency
We value your trust and appreciate you choosing MyFairplay.
If you need assistance, please reach out through our official support channels — our team is ready to help.